COMPANY POLICY
PLEASE TAKE INTO CONSIDERATION THE FOLLOWING IN REGARDS TO ALL BOOKINGS:
BOOKINGS
WE RECOMMEND BOOKING YOUR APPOINTMENTS AS FAR IN ADVANCE AS POSSIBLE TO GET PREFERRED BOOKING TIME / DATE AT YOUR PREFERRED LOCATION. EXISTING CLIENTS ARE WELCOME TO SCHEDULE APPOINTMENTS UP TO ONE YEAR IN ADVANCE.
CANCELLATIONS & REFUNDS
IF YOU HAVE AN APPOINTMENT SCHEDULED AND YOU ARE NO LONGER ABLE TO ATTEND, PLEASE CALL US AS SOON AS POSSIBLE - PLEASE DONT JUST NOT TURN UP. ANY CANCELLATIONS MADE WITHIN 24 HOURS OF YOUR BOOKING WILL INCUR A CANCELLATION FEE OF THE FULL AMOUNT PAYABLE BEFORE MAKING FUTURE APPOINTMENTS.
We do not offer a refund on purchases for change of mind.
If however a refund is necessary it accordance with the Fair trading policy, a full refund will be given if the products seals are intact and the product has not been open or used
Smiles clinik works as a agent for your smiles direct we simply sell and promote this product and help with requires about this products and services .
from reading the terms of your smiles direct at www.yoursmilesdirect.com you are agreeing to yoursmilesdirect terms & privacy policy.and By agreeing to there terms & privacy policy, and signing up with YourSmileDirect, you agree that on occasions where we cannot help you, that we pass your details on to a yoursmilesdirect by email us at info@yoursmiledirect.comor getting in touch directly with them. but you are under no obligation to commit to our partner’s services, we are hear to help you with your simple requirements only.
Agreement with smiles clinik is that you are happy for us to send your personal information provide by you,once in agreement to purchase of the product provided by yoursmilesdirect
NO payments for payment plans, will be taken from smiles clink and no payment information is taken or stored by us all payment plans and deposits must be made directly with yoursmilesdirect.
GIFT CERTIFICATE TERMS & CONDITIONSThe following terms and conditions apply to all Gift Certificates:All Gift Certificates are non refundable, non transferable for cash and must be rendered within specified expiry date to receive service. Gift Certificates are to be used with smiles clinik onlyFor Gift Certificates with a monetary value, these can be used to redeem any service with smiles clinik (including product purchases online at www.smilesclinik.com.au or smiles clinik staff directly . Any remaining monies if not used in full can be transferred to your next service but is not available to be refunded in cash. For any services exceeding the monetary amount on voucher, the difference can be paid by cash by voucher recipient.
Legal Requirements
SMILES CLINIK may disclose your Personal Data in the good faith belief that such action is necessary to:
• To comply with a legal obligation
• To protect and defend the rights or property of Digital Business Solutions NSW/ACT
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability
Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. smiles clinik aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal DataIf you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.In certain circumstances, you have the following data protection rights:
The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.The right to withdraw consent. You also have the right to withdraw your consent at any time where smiles clinik relied on your consent to process your personal information.Please note that we may ask you to verify your identity before responding to such requests.
Complaints or Disputes
If you have any concerns or complaints about your privacy and the Australian Privacy Principles, or you have any queries on how your personal information is collected or used please contact us at:
smilesclinik@gmail.com
We will respond to your query or complaint within a reasonable time. If you are dissatisfied with our response, you may make a complaint to the relevant privacy regulator, which, in Australia, is Office of the Australian Information Commissioner who can be contacted on either www.oaic.gov.au or 1300 363 992.
Changes to this Privacy Policy
This policy may change at any time, in this event we will post a notification on our website. This privacy policy was last updated in March 2019
PLEASE TAKE INTO CONSIDERATION THE FOLLOWING IN REGARDS TO ALL BOOKINGS:
BOOKINGS
WE RECOMMEND BOOKING YOUR APPOINTMENTS AS FAR IN ADVANCE AS POSSIBLE TO GET PREFERRED BOOKING TIME / DATE AT YOUR PREFERRED LOCATION. EXISTING CLIENTS ARE WELCOME TO SCHEDULE APPOINTMENTS UP TO ONE YEAR IN ADVANCE.
CANCELLATIONS & REFUNDS
IF YOU HAVE AN APPOINTMENT SCHEDULED AND YOU ARE NO LONGER ABLE TO ATTEND, PLEASE CALL US AS SOON AS POSSIBLE - PLEASE DONT JUST NOT TURN UP. ANY CANCELLATIONS MADE WITHIN 24 HOURS OF YOUR BOOKING WILL INCUR A CANCELLATION FEE OF THE FULL AMOUNT PAYABLE BEFORE MAKING FUTURE APPOINTMENTS.
We do not offer a refund on purchases for change of mind.
If however a refund is necessary it accordance with the Fair trading policy, a full refund will be given if the products seals are intact and the product has not been open or used
- Pre-paid treatments and services are transferable to other individuals.
- We require at least 24 hours notice to be given for any appointment cancellation
- If you cancel within 24 hours of your appointment, or do not attend a booked appointment, we reserve the right to charge a cancellation fee which is 100% of your deposit.
- We reserve the right to refuse you an appointment if you have more then two failure to attends recorded and will remove you from our services.
- Deposits paid for cosmetic injectable treatments are non-refundable
- Prepaid treatments will be forfeited if you do not attend and give 24hrs notice.
- Refunds will be provided where required under the Australian Consumer Law
- SHIPPING AND POSTAGE INFORMATION:
AUSTRALIA
Standard 4-6 business days
Express 1-2 business days - FREE SHIPPING OVER $100 ORDERS
NEW ZEALAND
Standard
4-8 business days
CHINA, HONG KONG, SINGAPORE, MALAYSIA, SOUTH KOREA
Standard
6-10 business days
JAPAN, THAILAND, TAIWAN, INDONESIA, VIETNAM
Standard
6-10 business days
INDIA
Standard
10-15 business days
Europe UNITED KINGDOM
Standard
2-4 business days
GERMANY, FRANCE, NETHERLANDS, REPUBLIC OF IRELAND, LUXEMBOURG, BELGIUM
Standard
3-5 business days
DENMARK, SPAIN, ITALY, CZECH REPUBLIC, SLOVAKIA
Standard
5-7 business days
AUSTRIA, PORTUGAL, POLAND, SLOVENIA, BULGARIA, ROMANIA, SWEDEN, LATVIA, CROATIA, ESTONIA, LITHUANIA, FINLAND
Standard
6-10 business days
SWITZERLAND, NORWAY, ICELAND, GREECE
Standard
6-10 business days
REST OF EUROPE
Standard
6-15 business days
North & South America USA
Standard
4-8 business days
CANADA
Standard
6-10 business days
MEXICO, BRAZIL
Standard
6-15 business days
ARGENTINA, BELIZE, BOLIVIA, COLUMBIA, ECUADOR, GUYANA, PARAGUAY, PERU, SURINAME, URAGUAY, VENEZUELA
Standard
6-15 business days
ISRAEL, UNITED ARAB EMIRATES
Standard
6-10 business days
JORDAN, MOROCCO, QATAR, SAUDI ARABIA, SOUTH AFRICA
Standard
10-15 business days
REST OF WORLD
Standard
10-30 business days
All orders will be dispatched from our warehouse within 2 business days.
All shipping times exclude clearance/customs delays.
Some countries outside of Australia, USA, UK and Europe may be subject to additional customs & import fees
Smiles clinik works as a agent for your smiles direct we simply sell and promote this product and help with requires about this products and services .
from reading the terms of your smiles direct at www.yoursmilesdirect.com you are agreeing to yoursmilesdirect terms & privacy policy.and By agreeing to there terms & privacy policy, and signing up with YourSmileDirect, you agree that on occasions where we cannot help you, that we pass your details on to a yoursmilesdirect by email us at info@yoursmiledirect.comor getting in touch directly with them. but you are under no obligation to commit to our partner’s services, we are hear to help you with your simple requirements only.
Agreement with smiles clinik is that you are happy for us to send your personal information provide by you,once in agreement to purchase of the product provided by yoursmilesdirect
NO payments for payment plans, will be taken from smiles clink and no payment information is taken or stored by us all payment plans and deposits must be made directly with yoursmilesdirect.
GIFT CERTIFICATE TERMS & CONDITIONSThe following terms and conditions apply to all Gift Certificates:All Gift Certificates are non refundable, non transferable for cash and must be rendered within specified expiry date to receive service. Gift Certificates are to be used with smiles clinik onlyFor Gift Certificates with a monetary value, these can be used to redeem any service with smiles clinik (including product purchases online at www.smilesclinik.com.au or smiles clinik staff directly . Any remaining monies if not used in full can be transferred to your next service but is not available to be refunded in cash. For any services exceeding the monetary amount on voucher, the difference can be paid by cash by voucher recipient.
Legal Requirements
SMILES CLINIK may disclose your Personal Data in the good faith belief that such action is necessary to:
• To comply with a legal obligation
• To protect and defend the rights or property of Digital Business Solutions NSW/ACT
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability
Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. smiles clinik aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal DataIf you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.In certain circumstances, you have the following data protection rights:
The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.The right to withdraw consent. You also have the right to withdraw your consent at any time where smiles clinik relied on your consent to process your personal information.Please note that we may ask you to verify your identity before responding to such requests.
Complaints or Disputes
If you have any concerns or complaints about your privacy and the Australian Privacy Principles, or you have any queries on how your personal information is collected or used please contact us at:
smilesclinik@gmail.com
We will respond to your query or complaint within a reasonable time. If you are dissatisfied with our response, you may make a complaint to the relevant privacy regulator, which, in Australia, is Office of the Australian Information Commissioner who can be contacted on either www.oaic.gov.au or 1300 363 992.
Changes to this Privacy Policy
This policy may change at any time, in this event we will post a notification on our website. This privacy policy was last updated in March 2019